Communications commission has started controlling the quality of internet in order to protect user interest. For those who find it difficult to watch or download movies, play online games and are dissatisfied with the quality of the internet, this website – www.sheamotsme.ge is your solution. With the help of this website any user can measure the speed and quality of their fixed internet, check whether the delivered service corresponds with the terms outlined in the contract with the provider company. The internet quality control mechanism enables both users and the Communications Commission to monitor 24/7 the extent to which companies fulfill their obligations to subscribers. In case of a violation, the Commission will take legal measures against Internet service providers to ensure the delivery of quality Internet services.
To check the quality of the internet, you’ll need:
- Visit the website: www.sheamotsme.ge;
- Read the instructions carefully;
- Connect the device you are using to check the quality of the internet network via cable connection, not through Wifi;
- Do not open any other application during the beginning as well as the entire process of testing;
- Be sure to enter your and your internet provider's exact data in the specified field;
- an error is identified during the measurement process, the system will allow you to automatically fill out a complaint form and send it to the Communications Commission;
- In order for your complaint not to be delayed, it is necessary to follow the instructions with maximum accuracy;
- It is important to comply with the guidelines to ensure accurate data; otherwise, your complaint may be canceled;
For the past year, the Communications Commission has been diligently working to enhance the fixed Internet market conditions and guarantee that the quality and speed of the Internet align with the price paid by the user. The commission adopted a resolution outlining the quality indicators for internet services and determined the methodological rules for their verification. To ensure the desired quality in delivering internet services, the Commission introduced new obligations for companies, which involved ensuring that the subscriber contracts were brought into alignment with the decree
In order to ensure reliability and precision during the inspection processes, Communications Commission collaborates with an American company Visualware. The quality of internet is measured by their devices, which is able to simultaneously measure 5 parameters: download speed, upload speed, data loss, jitter and delay.
Protecting user rights is a number one priority for communications commission, that is why, starting today, you can check the quality and speed of the Internet by using the website www.sheamotsme.ge and if the provider company fails to adhere to the terms of the contract, submit a complaint to the commission. The commission will operate within the confines of its legal authority to assist you in resolving the issue.